Vodafone is hiring freshers as Software Engineers. Candidates from the multiple batches are eligible for this role. The detailed eligibility and application process are given below.
Roles and Responsibilities
- The candidate would be responsible for handling Chat queries.
- They would be required to perform Chat tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation.
- Respond and trouble shoot all customer interactions via any channel, and identify appropriate service solutions, including upsell opportunities in an efficient and timely manner.
- Make a positive impression with the customer through every interaction, contributing to positive NPS in line with team and individual goals.
- Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets
- Identify and communicate areas for improved efficiencies for customer service.
Desired Candidate Profile
- Should have at least completed academics till HSC.
- Should be comfortable working in 24*7 rotational shift timings.
- High levels of computer literacy.
- Excellent verbal and written communication skills.
|Job Role||Software Engineer|
|Salary||Best in Industry|
Join Our Groups For Latest Job and Internship Updates:
|Join Telegram Channel for Job Update[10000+ Members]||Click Here|
|Join Telegram Channel for Interview Material[10000+ Members]||Click Here|
|Join Whatsapp for Job and Internship Update[10000+ Members]||Click Here|
|Join Telegram Channel for Free Udemy Courses[10000+ Members]||Click Here|
How to apply for this Recruitment Drive ?
Apply Link : Click Here
Location: Bangalore, IN