June 26, 2022

Vodafone is hiring freshers as Software Engineers. Candidates from the multiple batches are eligible for this role. The detailed eligibility and application process are given below.

Roles and Responsibilities

  • The candidate would be responsible for handling Chat queries.
  • They would be required to perform Chat tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation.
  • Respond and trouble shoot all customer interactions via any channel, and identify appropriate service solutions, including upsell opportunities in an efficient and timely manner.
  • Make a positive impression with the customer through every interaction, contributing to positive NPS in line with team and individual goals.
  • Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets
  • Identify and communicate areas for improved efficiencies for customer service.

Desired Candidate Profile

  • Should have at least completed academics till HSC.
  • Should be comfortable working in 24*7 rotational shift timings.
  • High levels of computer literacy.
  • Excellent verbal and written communication skills.

Role Overview:

Company NameVodafone
Company websitewww.Vodafone.com
Job RoleSoftware Engineer
BatchAny Graduate
LocationBangalore, Karnataka
SalaryBest in Industry

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How to apply for this Recruitment Drive ?

Apply Link : Click Here

Location: Bangalore, IN

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