Friday, June 18, 2021
Home Free courses Customer Service Fundamentals

Customer Service Fundamentals[100% OFF UDEMY COUPON]

What you’ll learn

  • To appreciate the true value of positive customer service at every level of an industry
  • To understand the rules of great customer servicess
  • To deliver outstanding customer service
  • To manage and deal with both positive and negative feedback experiences
  • To evaluate yourself and your business to determine the key wins required to deliver the customer service possible

Requirements

  • Knowledge of the English language.

Description

There is no such thing as a job today that isn’t service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business.

This course covers the following topics:

1. Customer Service Overview
2. What is Customer Service?
3. Why is it More Important Than Ever?
4. How it Applies to Every Business
5. Five Service Levels of Companies
6. Key Factors
7. Rules of Great Service
8. Getting to High Service Levels
9. Evaluate Yourself/Evaluate Your Company
10. Powering a Great Service Culture
11. Case Study: Starbucks
12. Personal Primers
13. Steps to Great Customer Service
14. A Deeper Look at Managing Negative Customer Service Engagements
15. The Review/Take-aways

Who this course is for:

  • All levels of participants are encouraged to take this course.
Join Telegram Channel for Job Update[10000+ Members]Click Here
Join Telegram Channel for Interview Material[10000+ Members]Click Here
Join Whatsapp for Job and Internship Update[10000+ Members]Click Here
Join Telegram Channel for Free Udemy Courses[10000+ Members]Click Here

  Apply Link: Click Here 

LEAVE A REPLY

Please enter your comment!
Please enter your name here

- Advertisment -

Most Popular

Recent Comments